policies











PLEASE NOTE:

I apologize for any confusion regarding the awkward checkout process of my store.

I subscribe to a store service that provides an extensive parts catalog (in addition to the many Miata-specific products that I've added), but unfortunately the store's shopping cart is not capable of accurately estimating shipping rates. And there's no means to monitor inventory.

I found that when customers were able to pay for their orders, often there were wrong or obsolete prices that I couldn't honor, parts that not in stock in my suppliers' or my own inventory, or shipping rates either way too low or way too high.

When customers were able to pay their (incorrect) shopping cart total, sometimes, they became angry when I later informed them that I couldn't honor the prices or shipping rates shown to them by the store without losing money on their transaction.

So even though it's more work for both my customers and me, the simplest solution was to disable the store's payment system and for me to screen and process orders manually, enabling me to assure that the prices and shipping rates are accurate before I ask for a payment.

So when you check out your shopping cart, you won't be offered a means to pay. I'll receive the "order" that you place, I'll create and send you a quote showing correct prices and shipping charges, and once you approve it, I'll send you a PayPal money request.

Please be aware that it's just me working alone doing everything behind the scenes.

Thanks for your patience!

Bill Wilner
Owner
MiataRoadster

 

SHIPPING OPTIONS:

For both domestic and international shipments emanating from our shop, we exclusively use USPS Mail. See note below concerning shipping services used on drop-shipments from our sources.

Currently, our store's system is only capable of displaying UPS as a shipping option (which we don't actually use).

When you check out, you have two options:

1) select UPS as the shipping option, then pay using PayPal or credit card, and when we process your order we will issue you a refund for the difference in the UPS and USPS shipping costs (USPS will inevitably be less than UPS, that's why we prefer it).

or

2) select "pay by check," you won't be charged, and when we process your order we will send you an invoice reflecting the actual shipping charge, then you can pay us using PayPal, credit card, or check.

If you require that a specific shipping service other than USPS be used or you want to pay a premium for expedited shipping, BEFORE placing an order, please contact us.

DROP-SHIPPING:
Many of the items shown in our store will be drop-shipped directly to you from our partner sources around the world. We have no control over what shipping services they use and there's no practical means to reflect that fact in our store.

AVAILABILITY OF PRODUCTS:

We are an authorized dealer for all of the brands shown in our store (plus hundreds more from around the world that we'll never possibly ever have time to add to the store). Every single product shown in the store is not necessarily in stock with us or our sources at all times. If you need to know that you'll receive your purchase by a particular deadline, BEFORE placing an order, please contact us to confirm whether we will be able to meet your expectations.

TIMELINESS OF SHIPPING:
We do our best to initiate fulfillment of your order within one business day of receiving your payment. Many of the items shown in our store will be drop-shipped directly to you from our partner sources around the world. If you order a variety of items that we must acquire from various sources, we will delay shipment to you until we have all of the items in hand. If any of the item(s) in your order will be unavailable to ship within a week or more, we will contact you ASAP.

ACCURACY OF OUR STORE:
Manufacturers periodically update their product specifications and prices, facts which aren't always brought to our attention. We do our best to assure the accuracy of our store's prices, images, and text, but we're only human and sometimes we make mistakes. If you catch errors, please contact us.

HONORING OF PRICES:
We reserve the right to not process sales of items that are accidentally shown in our store at incorrect prices. If we happen to discover a pricing error while preparing your order, we will contact you ASAP.

USE OF GENERIC IMAGES IN OUR STORE:
Manufacturers don't always make specific images available for every unique application. And we don't have the wherewithall to purchase every one of their products and create images for them. Therefore, some images shown in our webstore are generic and do not show the specific version of a product that you will receive. If this is critical to your shopping decision, BEFORE placing an order, please contact us.

ORDER STATUS & TRACKING NUMBERS:
Log into your account or contact us if you have questions about your order status.

OUR SATISFACTION GUARANTEE:
If you are anything less than completely satisfied with your order, please contact us immediately so that we may work with you to resolve your issues.

RETURNS:
Before returning parts to us, please contact us to get a returned merchandise authorization (RMA). You shall be responsible for any shipping costs incurred in returning parts to us or the manufacturer. If we accidentally ship you the incorrect part, we will cover return shipping.

RESTOCKING FEES ON RETURNS:
Some of our sources charge us restocking fees if we have to return parts. We will require you to reimburse us for such fees and related shipping charges before we will process a new order for you.

REFUNDS & CREDITS:
Refunds and credits are arranged on a case-by-case basis, please contact us to discuss.

LEGALITY OF PRODUCTS:
Some products shown in our store are intended only for vehicles used off of public roadways and therefore not subject to CARB emissions or DOT safety regulations. By purchasing products from us, you acknowledge that installation of some parts upon your vehicle may render the vehicle illegal for use upon public roadways and you assume all risks and potential expenses.

WARRANTIES:
We are a retailer of brand new products. We do not offer warranties or guarantees beyond those of the manufacturers. Warranty claims must be made by the customer directly to the product manufacturer, though we will gladly assist you as much as we can in resolving any problems which you experience. MiataRoadster brand products which we manufacture ourselves are intended for off-road race vehicles only and carry no warranties of any kind. That said, if you experience problems, 
please contact us to discuss.

Updated 4/30/16